Refund Policy

We strive to ensure your satisfaction, and our refund policy covers the following situations:

Non-Delivery: Your Arowana fish was not delivered.

Damage During Transit: Something happened to the fish during delivery.

Wrong Fish or Quantity: You received the wrong fish or an incorrect quantity.

Unmet Specifications: The fish doesn’t match the promised specifications.

Change of Mind: You no longer wish to proceed with the purchase.

Eligibility for Refunds, Exchanges, or Store Credit

To qualify, contact our customer service team within 3 days of receiving the fish. Proof of the issue (e.g., photos, receipts) may be required to process your request.

Refund Processing Time

Credit/Debit Card Payments: 2–7 business days.

Other Payment Methods: Up to 14 business days.

If the Fish Dies During Delivery

Full Refund: If the fish dies during transit, we will issue a full refund.

Investigation: We will investigate the cause to prevent future occurrences.

If the Fish Dies Before Arrival

We will ship another fish, but the customer will need to pay the shipping fee. No proof of death is required.

What You Need for a Refund

Receipt or proof of purchase (e.g., order confirmation screenshot).Photos of the fish and a description of the incident.

efund requests may take up to two weeks to process fully.

Our goal is to provide a seamless shopping experience and ensure customer satisfaction every step of the way!

What is Banjar Red Arowana? Discover this stunning fish and find the best Banjar Red Arowana price in Sri Lanka today!